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Once your return is authorized you will be able to download and print a Canada Post return shipping label.ģ. Please navigate to our Returns Center here and fill out the form.Ģ. As long as your return adheres to the above criteria, you can navigate through our online return portal to process your return and create a shipping label.ġ. If we are unable to contact you within 14 days of us informing you that your return has been rejected the product will be recycled or donated.Ĭanadian Online Returns - All Canadian orders are eligible for $15 flat-rate return shipping amount that will be deducted from your refund once the item(s) are back in our possession. The customer can then choose from the following options: If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. Old Faithful Shop reserves the right to reject returns that do not meet this criteria. Must include original packaging and be in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. Items ineligible for return include Food Items, Plants, Special Order Items and Sale items.
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Within 30 Days - It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you.
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Delivery time is approximately 2-6 business days. Canadian orders are shipped with a trackable Expedited Canada Post service from Vancouver, BC.Delivery time is approximately 3-5 business days. No duties or additional taxes will be incurred with your order. USA orders are shipped with a trackable USPS service from Blaine, WA.Once your order has been processed we will notify you to let you know your order has shipped and provide the tracking number.
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Free Expedited Canada Post Shipping Over $75 (2-6 Business Days)Īt Old Faithful Shop we strive to process your order as quickly and carefully as possible within 24 hours.$10 Flat Rate Shipping on Orders Under $75.Free USPS Shipping Over $75 (3-5 Business Days).
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Orders can be collected in Gastown or Kitsilano 7 days a week during our regular business hours. We will send you an email confirming your items are ready for pickup. Items purchased through our online store can be picked up one of our store locations in Vancouver within 24 hours of purchase. We will contact you prior to delivery to arrange a delivery window time. Items purchased through our online store will be delivered the following business day. We do not deliver on the weekends or on statutory holidays. This service is available from Monday - Friday only. Please email or call to discuss your project ideas, or to set a time to come by the studio so we can plan ahead for your visit.We are pleased to offer Local Delivery in Vancouver only ( we do not service West Vancouver, North Vancouver, Burnaby, Richmond or Surrey). You can also order our products online right here! You can also purchase our own line of greeting cards and papergoods, as well as offerings from other local printers in our studio store (open Monday through Saturday 10-6, Sunday 10-2). The studio is filled with historic printing equipment and hundreds of letterpress samples that you can pick up & touch for inspiration.
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Since 2010 Letterpress PDX has been printing business cards, wedding invitations, bookplates, broadsides, postcards, gift certificates, hang-tags, stationery, book covers, coasters, & bookmarks by hand on the 4+ tons of equipment that lives in the studio. Letterpress PDX specializes in providing small businesses, artists, designers, and publishers with letterpress & design solutions that look like a million bucks but work for a much smaller budget. We’re also available for phone or video consultations by appointment and would be happy to mail you paper samples by request. We’d love to help you with your custom letterpress project! Please send us an email or give us a call to schedule an in-person studio consult to check out our paper selection and look at all our beautiful samples from previous projects. Masks are currently being worn by employees, but not required for visitors at this time. Our retail store is currently open Monday-Saturday 9am-6pm, and Sunday 9-2.